About Us / FAQ
Welcome to the store of the H.P. Lovecraft Historical Society. We're one of the world's premiere producers and sellers of entertainments inspired by the works of H.P. Lovecraft.
- We're an organization created by Lovecraft fans in 1985
- We think Lovecraft's works are fun and want our customers to have fun with them too. So, we make movies, audio drama, music, and all kinds of other great stuff for everyone to enjoy
- Our headquarters are located in Glendale, California (near Los Angeles)
- We ship our products worldwide every day
- You'll probably be dealing with Sean Branney, Andrew Leman, or The Shipping Shoggoth
- You can find us online at cthulhulives.org or on Facebook or Twitter
Our customers like us and our products - we hope you will too.
FREQUENTLY ASKED QUESTIONS
Q: How do you ship your products?
A: We ship via the US Postal Service. We've researched them all and get the best prices and service via the USPS.
Q: How long does it take to get my stuff?
A: Most of our items we have in stock and typically we ship within 36 hours of when you place your order. Our shipments arrive at most destinations in the USA in about 3 days.
Q: Do you ship overseas?
A: Yes, we ship all over the world every day. Our shipments typically take one week to arrive in most parts of Europe, Australia or New Zealand. Larger parcels with many items sometimes need extra time to clear customs.
Q: Are there items do you NOT usually have in stock?
A: The Angell Box is made upon order, and usually takes about a week to prepare. The Russian Cthulhu Amulet comes from Russia and can take even longer if it's not already in stock. Some other prop replica items, such as Deep One Summoning Stones, the Deluxe Tooth of Dagon, and Essential Saltes can also take an extra day or two to prepare. We'll always email you and let you know when we anticipate being able to ship your order.
Q: When should I order if I need to get presents for Christmas?
A: The sooner the better, but if you order by Dec 18, we should be able to get it to most destinations in the USA.
Q: When do I need to order if it's shipping to me overseas?
A: The sooner the better. If you order by Dec 12, we should be able to get your order to most anywhere in the world.
Q: What if I need overnight shipping?
A: We can now provide Express Mail Shipping. When you select your shipping type at checkout, you can select Express Mail for the fastest service.
Q: How much does shipping cost?
A: It's all determined by the weight of your package and its destination. So, please select the items you'd like and put them in your shopping cart. Go to Check Out and provide your shipping address. Our store will contact the Postal Service and give you the options available for your order. You can then still add items or remove items before you complete your order.
Q: Why is shipping so expensive?
A: We provide customers with the best rates we can get from the postal service. Shipping can be expensive and heavier orders can ONLY be shipped at the Priority Mail rate. First Class mail only applies to smaller, lighter packages. Some heavy items like mugs can cost more to ship to some destinations than the item itself costs. We do our best to get things to you as quickly and inexpensively as we can.
Q: What about duties, taxes and service fees?
A: Depending on where you live, your government may impose additional duties and service fees on imported items. These charges are assessed and collected locally. We are not made aware of them, how much they may be, and we cannot collect them as part of the cost you pay us for shipping. If you're concerned about local import duties, we recommend you talk to your local post office to determine what they might be. If you are infuriated by the (as we are), please talk to your elected officials. We regret these charges but cannot do anything about them.
Q: You had a sale and I missed it. Can I get the discount anyway?
A: If you are a card-carrying HPLHS member, we will be happy to provide access to special sales or discount offers for up to two weeks before or after the dates of the sale. If you are not a member of the HPLHS, we will be happy to offer a coupon good for a discount off your next purchase.