Yesterday I received an email letting me know about the pre-order availability of Eternity at Sea, and instantly responded by ordering it. No hesitation, no qualms, just Pavlovian reaction.
Why? Because I have spent a staggering amount of money on things the HPLHS has created over the years, and I have never once been disappointed. Their craftsmanship is superb, their artistic vision excellent. One time, and one time only, I received an item where the manufacturing had gone slightly awry. Upon receipt of a photo of the blemish in question, I was sent a replacement, and was not required to send the odd one back -- a response few companies will match in today's world, I suspect!
I await delivery of Eternity at Sea with the patience and serenity of one who already knows the outcome, and is perfectly content.
